Benefits of Conflict Resolution Types of Conflict Resolution Call Us
| This is where you are, but... |
THIS is where you WANT to be... |
- Job stress and burnout are on the rise; absenteeism and turnover are increasing.
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- Talent retention is on the rise.
- Higher and more consistent morale exists.
- Stress is reduced and communication is more open among people at all levels.
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- Distrust and suspicion are commonplace.
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- Free-flowing information and cooperation improve productivity, because people are connected to the company objectives and to one another.
- Camaraderie is emphasized.
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- A pervasive "US vs. THEM" culture exists at almost every level of the organization.
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- Creativity and teamwork are creating excellent cross-functional work teams.
- Individuals and departments stop turf battles.
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- Job satisfaction and job performance are declining.
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- Current conflicts are resolved and productivity and profits are maximized.
- Individual and group performance improve, because people learn how to effectively and creatively turn conflicts into profitable opportunities.
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- Employee loyalty is failing.
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- Inspired employees are able and interested in articulating and clarifying their ideas and positions toward the organizational goals.
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- Productivity and profits are at an all time low.
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- Organizational objectives are understood by all and, as a result, decision making is improved.
- Increased innovation, stimulated creativity, and forward thinking are the norm.
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Benefits of Conflict Resolution
If no resolution is sought for a conflict, the effects can be devastating.
It goes by many names — conflict prevention, conflict resolution, conflict management ... the names go on. These terms were
all created to combat a similar problem: conflict in the workplace. Whether it's a customer dispute that just won't let up
or employees in complete disharmony, conflict resolution is one hot topic. Left unattended, the fires of conflict only get
hotter, not to mention more costly for your organization to solve to the satisfaction of everyone involved.
For the most part, people who deal with these issues all agree with the same principle:
Dealing with conflict at an early stage
is less costly and more manageable
than remediating its repercussions later.
At Internal Business Solutions, we specialize in settling disputes of any nature to create long-lasting, sustained,
"win-win" outcomes for you, your company and everyone involved.
Types of Conflict
In our years of experience working with organizations, we have observed three major types of workplace conflict:
Task Conflict
Task conflict arises among members of work teams and affects the goals and tasks they are striving to achieve.
Differences in vision, intentions, and quality expectations often lead to task conflict. Employee relationships
may initially appear to survive task conflict, but an important project may not. It is essential to channel
task conflict so that these differences become complementary and improve the way the team thinks about accomplishing
current and future tasks.
Process Conflict
This form of conflict centers around the steps or methods used by a team to reach a goal. One person might like
to plan 100 steps ahead, while another might like to dive in head first. Process differences can lead to communication
breakdown and ultimately result in conflict. Like task conflict, process conflict can be useful if managed correctly.
Healthy differences in process often lead to an improved way to achieve goals.
Relationship Conflict
Often misunderstood, relationship conflict undermines and tears at the fabric of a team's ability to achieve its goals.
Relationship conflict penetrates all aspects of an organization. When people in a workplace fail to communicate effectively,
work teams or even an entire organization will suffer. Relationship conflict will quickly consume all the attention and
energy of an organization, leaving little time to accomplish profitable tasks.
Resolution
What can we do to bring conflict to a reasonable resolution? How might our resolution be beneficial to everyone involved?
The ultimate goal of conflict resolution is to increase one's understanding of what happened, why it happened, and how we
can learn from it so we don't become victims to it in the future. Conflict isn't bad. In fact, it is a vital part of a
successful organization. Knowing when to encourage conflict - in a manageable and productive way; knowing how to spot it
early and slow it down if need be; and knowing the natural stages of conflict's life cycle can all lead to highly
productive outcomes. Both this knowledge about conflict and the skills needed to manage it successfully are needed to
get the best out of your people.
Internal Business Solutions offers the specific insights, trainings, and tools necessary for implementing
effective conflict resolution for your unique business.
The benefits of professional conflict resolution are great:
- Resolves current conflicts and maximizes benefits and profits
- Teaches independence and ownership of the skills to effectively and creatively turn
future conflicts into profitable opportunities for improved communication for your organization
- Improves organizational decision making
- Inspires employees who are able and interested in articulating and clarifying their ideas and positions
toward the organizational goals
- Increases innovation, creativity, and forward thinking
- Improves individual and group performance
Call Us
If your organization is experiencing conflict, call on Internal Business Solutions.
With no obligation, we will listen to your challenges and discuss options with you. By teaming up on conflict,
we will help you reclaim your staff or partnership and realize your organizational goals.
"win-win": Copyright © 1989 Stephen R. Covey, The 7 Habits of Highly Effective People
