Problem Solving & Decision Making: Converting Potential into Profits
Make no mistake about it, leaders and managers are hired for one reason: to make the best decisions, given
the available time and resources. Period. Do you have room for improvement?
We can help you with:
Better-quality decisions made at lower levels within the hierarchy.
Producing more consistent and higher-quality decisions.
Making fewer mistakes with major midcourse corrections.
Better follow-through by all stakeholders once decision is made.
Problem Solving
For a problem to end with a successful resolution, the problem solving process must begin successfully.
Taking the time to ask the right questions and define the real underlying issue or problem is the most
critical but often overlooked step.
The six stages I will discuss in this presentation are applicable to any kind of problem-solving process,
whether it occurs in an individual manger's head, in a two-person group, in a large committee, or in the total
organization. The basic reason for breaking the total process into stages such as these is that, when problem
solving goes awry, it is generally because a given stage is mismanaged or is missing altogether.
Decision Making
In phase two of this presentation I will discuss the six different decision-making methods available.
Each has its uses at the appropriate time, and each method has certain consequences for future group
operations. The important point is for the group to understand these consequences well enough to be
able to choose a decision-making method that will be appropriate to the amount of time available,
the past history of the group, the kind of task being worked on, and the kind of climate the group
wants to establish.
Expected Results
Here are the results you can expect by investing in this presentation:
More creative and productive staff, which converts potential into profits.
Enhanced team involvement, which translates into diversity of ideas with better bottom-line results.
Deeper understanding of problem definition and how not to get caught in the symptom resolution trap.
