In 1986, Ralph left public education and corporate management to begin his career in organizational development
and human performance improvement.
Ralph has designed, developed, and facilitated a wide variety of performance-improvement programs for education
institutions, Fortune 500 Companies, small businesses, and executive managers.
He is a performance improvement consultant, facilitator, and coach with special expertise in customer experience
management technologies, including process mapping, recruiting-selection-hiring development, customer/client
retention strategies, conflict resolution, effective communication, and time and stress mastery.
Ralph's reputation has made him a highly-sought-after presenter at national business meetings, corporate
universities, and executive retreats. He is best known for his highly-interactive workshops and seminars that
have given participants the knowledge and skills necessary to develop a sustainable competitive advantage in
the marketplace.
