Expected Results
Resolution Skills Workshop
This one-day workshop provides an excellent opportunity to explore more fully the topic of diversity and focus on
several diversity and cross-cultural conflict resolution skills.
When we look at the underlying factors in cross-cultural conflict, we see that one of two roads can be taken:
- Diversity will create a stronger team or bond, because the team will benefit from the varied experiences, education,
and world view of its members, or
- Diversity will tear at the fabric of a team or organization and create the chasm which will ultimately
give your competitors the edge they may need to gain market share.
This one-day workshop helps you to:
- Examine issues raised during cross-cultural communication and conflict.
- Identify culturally-driven conflict management styles.
- Enhance management skills when working with people from other cultures.
- Develop a framework for understanding people from other cultures.
- Increase each participant's multicultural awareness.
Expected Results
You can expect immediate results from investing your time and money in this workshop:
- Realistic tools and techniques that can be applied the next day
- Higher morale
- Better communication
- Improved comfort or feelings of security
- Less "failure work," with the conflict solved
- Increased cross-functional collaboration
- Higher commitment and loyalty
- Greater job satisfaction
- Higher degrees of participation
- Retention of employees or clients (or reduction of attrition)
