Sound Familiar? Develop Your Skills Expected Results
Somebody's In My Face: What Should I Do?
Conflict Resolution Skills
Sound Familiar?
When we ask participants in a conflict-resolution workshop group what they want to learn in their session,
many people say something like, "I want to know what to do when somebody is in my face."
Usually what they are looking for is some strategy or recipe for what to do when they're trying to help
someone or protect themselves from someone who is very angry and verbally aggressive.
In this one-day workshop, you will role-play such situations, to determine when it makes more sense to walk
away and come back later and when the best option is to stay and talk with the other person. You'll learn to
recognize the three main challenges in this situation:
- Staying calm
- Deciding what to do
- Making sure that you and the other person can get through the conversation without feeling damaged
The best way to become strong enough to help people when they are being aggressive is to combine good
practice of what to say with good practice of being "centered." This workshop is an excellent way for
you to practice different approaches at getting through to a person who is resistant to your help.
Develop Your Skills
During this workshop you will learn and practice the following:
- Centering skills
- Communication skills
- Conflict resolution skills
Expected Results
You can expect immediate results from investing your time and money in this workshop:
- Realistic tools and techniques that can be applied the next day
- Higher morale
- Better communication
- Improved comfort or feelings of security
- Less "failure work," with the conflict solved
- Increased cross-functional collaboration
- Higher commitment and loyalty
- Greater job satisfaction
- Higher degrees of participation
- Retention of employees or clients (or reduction of attrition)
